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Customer interaction management
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151	In NordiCHI 2004: Proceedings of the Third Nordic Conference on Human-Computer Interaction (Tampere, Finland, October 23-27, 2004), pp[removed]ACM Press, New York. Preprint version. Evidence-Based Development: A Viable Add to Reading List Source URL: jespersimonsen.dk Language: English - Date: 2009-06-05 05:27:00 Health informatics Human–computer interaction Technical communication Usability Electronic health record Procurement Customer relationship management Health Medicine Technology
152	Thought Leadership Publication Series February 7, 2013 The New Year’s Digital Strategy Checklist By Brian Melter & Doug Billings, E-Business Solutions As the New Year begins and you’ve made your resolutions to get mo Add to Reading List Source URL: www.bostonfinancial.com Language: English - Date: 2013-02-08 11:51:53 Technology Business intelligence Electronic commerce Human–computer interaction Technical communication Usability Digital strategy Customer relationship management Business Marketing Management
153	OAISYS Tracer Product Fact Sheet Tracer Overview: Tracer is the industry’s leading call recording and interaction management solution for contact centers. Tracer leverages OAISYS Portable Voice Document (PVD™) techno Add to Reading List Source URL: www.oaisys.com Language: English - Date: 2013-12-04 14:58:38 Communication software Electronic engineering Call-recording software Electronics Customer experience management PanTerra Networks Call centre Computer telephony integration Telephony
154	business RitaSue Siegel Trust in Experience ver the past few years, advertising pundits have been Add to Reading List Source URL: www.ritasue.com Language: English - Date: 2009-06-03 20:43:05 Business Customer experience management Structure User interfaces Experience design Customer experience User experience Co-creation Usability Marketing Human–computer interaction Design
155	User Interaction Design for Secure Systems Ka-Ping Yee University of California, Berkeley Add to Reading List Source URL: zesty.ca Language: English - Date: 2002-09-03 04:20:48 Humanâ€“computer interaction User interface Usability End-user development Trusted path User Principle of least privilege User interface design Customer relationship management Human–computer interaction Computing Software
156	Usability Issues in Offshore Development: an Indian Perspective Jhumkee Iyengar, User in Design & Persistent Systems Add to Reading List Source URL: www.userindesign.com Language: English - Date: 2009-08-22 15:42:36 User interface design Human factors Customer relationship management User interface World Usability Day Pluralistic walkthrough Usability Humanâ€“computer interaction Design
157	PDF Document Add to Reading List Source URL: ftp.ida.liu.se Language: English Dialog system Multimodal interaction Systems engineering Interactive voice response Guided selling Human communication Software agent Customer relationship management Conversation Marketing Business Artificial intelligence